Staff qualifications & job descriptions

• Beauty Therapist – NVQ Level 3 or equivalent with 6 months full time working experience
• Massage Therapist – NVQ Level 3 or equivalent with 6 months full time working experience
• Nail Technician – NVQ Level 3 or equivalent with 6 months full time working experience
• Hair Stylist – NVQ Level 3 (working experience gained through the qualification) or NVQ Level 2 with 2 years working experience
• Fitness Instructor – YMCA Level 3, ETM, Yoga and Pilates preferably with 6 months working experience
• Acupuncture – Certified Practitioner of Acupuncture
• Medi-Spa – Registered Doctor and Certified Practitioner of Cosmetic procedures

Training while at the Academy:

Sample Boost Training programme

All staff complete the following Guest Service Modules:

• Module 1: Great Customer Service
• Module 2: Assertiveness
• Module 3: Time Management
• Module 4: Work Life Balance
• Module 5: Handling Conflict in the work place
• Module 6: Customer Complaint Systems
• Module 7: Customer Service Surveys

Stylists

• ALL aspects of L’Oreal/Matrix products, colour coding and mixing.
• Barbering
• Threading
• Teeth Whitening
• Balinese scalp Ritual
• Mini facials and skin products, eye lash tinting and eye brow tints
• Serenity Journeys
• AirBrush Make-Up
• Arriane Poole Make-Up
• Seminar Training

Nail Technicians

• Pina Pairie Gel nails and extensions/sculpting
• Orly manicure and pedicure protocols
• ALL professional and retail products.
• Hand and foot spa’s
• [ comfort zone ] Lushly Rituals
• Serenity Journeys
• Seminar training

Massage therapists:

• Serenity hot stones
• Poultice therapy
• MMA seaweed wrap and lymphatic massage
• Luxury wrap and massage
• Serenity journeys
• [comfort zone] Aromasoul Signature Massage/ Scrubs / Wraps
• [ comfort zone ] comfort touch massage
• Tranquility Rituals
• Couples Rituals
• Seminar training

Beauty therapists:

• Guinot practical
• Guinot theory
• Oxy-jet Star practical(2nd or more contractors)
• OxyAROMA
• Serenity hot stones
• Poultice therapy
• MMA seaweed wrap and lymphatic massage
• Luxury wrap and massage
• Gel nails practical and theory/products and retail.(All ships except P&O, OV & Minerva 2
• Serenity journeys
• BeautyTek
• [comfort zone] product training
• Air Brush Tanning
• Seminar training

Fitness Instructors

• Pilates and Yoga
• Exercise to Music
• BCA testing
• Personal training review
• Nutrition
• Fit ball
• Body Conditioning
• Meditation Classes
• Stretch & Relax Classes
• ChiBall Programming
• Gravity
• Zumba
• Push and Lift
• Bosu
• Kinesis
• Seminar Training